FAQ

Are all your skis made at your factory in Whistler, Canada?
Yes — Prior is the only ski and snowboard factory in Whistler and the only place where Prior products are made.

Can you tell me more about your factory in Whistler?
The Prior factory is specifically designed to handle small runs of high quality skis and snowboards. Our equipment is some of the most modern available. We produce a limited number of boards and skis to ensure that the integrity of our product is maintained. When you visit Whistler, please contact us to reserve a spot on one of our free factory tours.

How long has Prior been making skis?
Prior built the first prototypes in March of 2002. We then tested and refined them for 18 months before releasing the Prior 'Original' to the public in the in the fall of 2004.

What size of Prior skis are right for me?
As a general rule Prior recommends sizing customers for skis with the "Use your Head" method. The key to this rule is simplicity. For Type 1 (novice) skier, size the skis with the tip approximately chin height. For Type 2 (intermediate) skier, use approximately nose height. Type 3 (expert) skiers will be sized correctly when the ski tip is at forehead height.

Note: There are a few exceptions to the rule to be aware of. Many of Prior's customers are experts and have various requirements which may mean even longer or shorter lengths than recommended above. Please email a Prior ski representative for more information.

What kinds of custom options are available?
All customers can choose between various topsheet and base graphics to customize the look of their Prior skis. Skis can also come with a flat tail section to facilitate climbing skins at no extra charge. Prior skis can be made stiffer or softer upon request too (nominal upcharge will apply). Finally, you can also customize with your own graphics for a surcharge. Go to Custom Graphics for more info.

How long will it take to get my skis after I order them?

If you order skis that are currently in stock (eg. from the new in-stock/demo section), they can be shipped or picked up immediately. The amount of time that skis take to ship will depend on your location and which shipping option you choose. See Shipping Info for more details.

How will I know when my skis have been shipped?
If you placed your order online, you will be emailed your tracking number on the day that your skis are shipped.

If you ordered in person or over the telephone, please make sure to provide us with your email address so we can provide you with this shipping information.

Where do you ship skis to?
Prior ships worldwide. We have more than 18 years experience shipping to Prior customers from all over the world.

Can I pick up my skis in Whistler?
Yes, you can choose to 'Pick up at Prior Factory' as your shipping method when ordering online. We will contact you via email or telephone to let you know when your skis are ready and we will hold them here at the Prior Factory/Store for you to pick up at your convenience.

How do I get to the Prior Factory/Store in Whistler?
The Prior factory/store is quite easy to find and we have address and directions online. For more information call us 604-935-1923.

What is your exchange rate between Canadian dollars and other currencies?

It varies depending on the economic conditions. Click on www.xe.com for an accurate calculation or to convert to another currency.  We charge all purchases in Canadian dollars.  We list some common exchange rate prices on our site for quick reference only and exchange rates vary depending on the current daily rate.

What is your warranty policy?
New Prior skis come with a one-year warranty against defects in quality and workmanship. For more information please go to warranty .

Do you rent skis?
Yes. We have a full set of demo skis at the Prior factory/store in Whistler and as part of our 'Try Before You Buy' program, the $25CAD rental fee will be deducted from the price of a new pair of Priors if you decide to purchase skis from us.

Where should I position the bindings on the ski when having them mounted?
The recommended boot centre (B/C) mounting position is marked on the left sidewall of each Prior ski. See the 'specs' section for each ski model on the website.

Note: You may wish to adjust the position of the binding slightly forward or back depending on your skiing style. Please discuss options with the ski technician who is mounting your bindings.

Are graphite bases faster?
Industry information says yes. Graphite reduces friction at moderate temperatures, thus increasing speed. In cold conditions and warm conditions this effect is negated. To ensure speed it is likely more important to keep your base in good condition and wax regularly.

Can I get Prior Skis with a flat tail to use with climbing skins?
Yes. Many backcountry enthusiasts and guides have asked us this question since it is easier to apply touring skins with a flat tail section and yes, we can build any of our ski styles with a flat tail section for no extra charge upon request.

Do you have any used, factory seconds, or 'last years' skis for sale at discount prices?
Yes. Please go to Prior Ski Rack for up-to-date product listings.

Do you have ski boots and poles?
We don't currently carry boots or poles. Note that if you plan to rent Prior skis, you will need to bring your ski boots with you so that we can adjust the bindings to fit your boots properly.

Have a question?
Please contact us.

Previous page